Monday, 31 July 2017

Resolving Conflict - Book Extract

The following is a useful technique to deal with a person who is causing tension.

“When you…” (state action, for instance, “arrive late”), “I feel…” (state emotion and effect, such as “impatient that our meeting has been interrupted”), “If this continues, I will…” (state avoiding action, such as, “suggest we do not allow late-comers to attend”).

     Another feedback technique is to make a ‘sandwich’ of compliments and the behavior you would like them to change. “I think you contributed greatly by arranging the room
but you continually draw us back to the benefits of your personal abilities and I think canvassing for your own consultancy is inappropriate here. I have learnt a lot about healing from you, and regard you as a valuable member of this group”.

Wendy Stokes visit: 

1 comment:

  1. Dear Ms. Stokes:

    What's the best way to contact you in regards to reviewing a book that may be of interest to your readers?