Some barriers to resolving disputes can be cultural, clashes in communication style, emotional defensiveness and frustrations, hidden agendas, lack of confidence, loss of focus, mismatched understanding, difference in vocabulary and terminology.
Pointers: stay with what is, be factual. Conflict is a boundary issue requiring possible mediation, negotiation or arbitration. Initiate problem solving as a conversation. Gain agreement to follow a process. Be clear about all issues. How far can you and they stretch? What is your priority? Can you separate the relationship from the problem? Are you prepared to work together or part ways? Separate the person from the problem. Are they prepared to work with you or not? Can you give this a time scale? Can you negotiate an outcome to your acceptance? What is your ultimate objective? Identify the other person’s strengths and weaknesses. Identify your own. What is your new learning? What is their new learning? Keep a record.
