Assertiveness: Being assertive - an honest and direct communication without blame. It is a form of communication that is neither manipulative nor aggressive. It is designed to enable both parties to be heard without creating hurt or distress, and leaves the situation open for further discussion. Assertiveness provides the following 'rights':
Everyone has the right to say 'no' without feeling awkward, uncomfortable or guilty. Everyone has the right to change their mind. Everyone has the right to ask questions. Everyone has the right to make mistakes (providing they learn from them). Everyone has the right to ask for help. Everyone has the right to ask for what they want. Everyone has the right to get what they want, need or desire (in ways that do not hard others). Everyone has the right to self esteem, and to feel good about their capabilities, talents, experience, achievements, etc., (providing these do not harm others).